Recall for Black Diamond 2010 AvaLung Packs
Black Diamond recently discovered that the intake tubing on certain 2010 AvaLung packs may crack under extremely cold temperatures. This recall is limited to a specific manufacturing run of packs, which can be identified by a PO# and model combination found below.
Any AvaLung pack that falls within this criteria is part of the recall, potentially defective and contains an AvaLung unit that should be immediately returned to Black Diamond for inspection and possible replacement (anticipated replacement time is March 2011).
Is My Pack Affected?
If you purchased an AvaLung-equipped pack in 2010, immediately discontinue use until you can confirm whether it is possibly affected. The recall pertains only to a limited manufacturing run of Black Diamond AvaLung packs produced in 2010, which can be identified by the following PO# and model combination:
What if My Pack is Part of the Recall?
Any AvaLung pack that falls within the criteria above is part of the recall and potentially defective and contains an AvaLung unit that should be immediately returned to Black Diamond for inspection and possible replacement (anticipated replacement time is March 2011). Once inspected, the returned/replaced AvaLung unit will bear a mark confirming that the product has been inspected/fixed.
Black Diamond requests that you:
- Print out the required 2010 AvaLung Pack Recall Return Form (PDF)
- Remove the AvaLung unit from your pack and return it to Black Diamond for replacement; or
- Return the entire pack to Black Diamond to have the AvaLung unit replaced
Help. I Need More Info.
For help identifying the recalled packs, for return/shipping instructions and/or questions on the status of your replacement, please contact Black Diamond at (801) 278-5533 or email firstname.lastname@example.org
Frequently Asked Questions
Is there a way to tell if my AvaLung is good enough to use for the rest of the season?
Unfortunately, no. Only Black Diamond staff can inspect and verify potentially recalled AvaLung units.
Why do I need to send in a Return Form?
The Return Form is required for all 2010 AvaLung Packs or their lung units that are being sent to Black Diamond to be inspected for possible inclusion in the recall because we need to know key details about the parts and/or product.
When can I expect a replacement?
At this time, we are hoping to make replacements available by the end of March 2011, but this could change. Please check www.BlackDiamondEquipment.com/AvaLungRecall for updates to the timeline.
I can't get my AvaLung unit out of my pack.
Detailed instructions for removing the lung unit are in Black Diamond's step-by-step video. If you're still not able to remove the lung unit, print and fill out the required return form, send in the entire pack, and request the lung unit be removed and the pack returned without a replacement lung unit for the time being. We will keep your information on the recall list and contact you when the replacement lung units are available and either ship you the replacement lung unit or have you send your pack to be refitted with the replacement lung unit.
What is the best way to ship my recalled AvaLung unit/AvaLung Pack?
For returns/shipping instructions and/or questions on the status of your replacement, please contact Black Diamond at (801) 278-5533 or email email@example.com.
What if I bought my AvaLung pack before 2010?
If you purchased a Black Diamond AvaLung pack before 2010, your pack is not part of this recall.
Are AvaLung II sling units affected by this recall?
For more info: www.BlackDiamondEquipment.com/AvaLungRecall