98 forum posts
I recently purchased a Jetboil Sumo Titanium stove from Eddie Bauer. The problem is that they are actually shipping out the regular less expensive regular sumo.
Their website ad depicts and describes the Sumo TI for $190. But they actually ship the $130 regular Sumo.
It took several phone calls, including a phone call to Jetboil, and emails with pictures of the item they had sent to me, to convince them of their error. But they didn't agree to exchange it for a Sumo TI, they would only refund the purchase price (which was a sales price at which I cannot now purchase another Sumo TI, so I've lost the benefit of the bargain and the opportunity to have purchased the same item at a discount from another retailer.)
Eddie Bauer said that the one I got is the only type they have. They blamed Jetboil for sending them regular Sumos instead of the titanium Sumos. Hey, that's between Eddie Bauer and Jetboil - Eddie Bauer owes me a Sumo TI for the price they agreed to sell it to me. They can go to REI or EMS to buy one then ship it to me and pick up the one they sent.
And refunding my purchase price doesn't correct the problem for all the other people who paid for a Sumo TI but received a regular Sumo.
As of today Eddie Bauer is still advertising the Sumo TI on their website. Jetboil was able to determine that it is not the Sumo TI because the Sumo TI has a sand colored cozy (as depicted in the picture at the Eddie Bauer site) but the item Eddie Bauer ships out has the orange cozy that is only on the regular Sumo. Moreover, the packaging is for the regular Sumo, not the Sumo TI.
If you look carefully at the Eddie Bauer website for the Sumo TI you'll see a color swatch to the left of the picture of the Sumo TI - that color swatch is the orange color of the sumo regular, even though if you roll over it it says "sand".
So if you are looking for Sumo TI stay away from Eddie Bauer. You'll pay for one but you won't get one.