I just found out someone at "outdoor.org - gear talk" has a problem with TNF warranty. I curious if anyone has any good or bad to say about their warranty service.
My own experience is posted below:
"I sent my bivy sac back to TNF because the polyurathane coating become sticky. They called back and says it isn't under warranty. They even says that "Life Time Warranty" doesn't mean MY Lifetime but the Life time of the product (like I'm really stupid). The rest of the sac is in really good condition, as far as I'm concern the PU coating isn't consistant with the "lifetime" of the rest of the bivy sac components.
I still have at least 30years of "Outdoor life" left in me. And TNF treats me like I'm stupid. Don't think I'll buy their stuff again!!
I talked to the staffs at my local REI and they couldn't even get the local TNF rep to return the call."