User Review: ALPS Mountaineering Zephyr 1.0
Ease of Setup: Could set it up 1st time without looking at the instructions
Weight: less than 2kg
Bought this tent on Amazon, of all places. For the price and quality, it cannot be beat. Workmanship is excellent, all seams are well sewn and taped where necessary. It's not ultralight, there are lighter tent with similar specs, but could easily cost twice as much.
Lots of headroom at the right location, right above the entrance. And it comes with the gear loft. Many other brands make you buy it separately. Again, in terms of value for money, nothing tops this.
Vestibule is a little small, but since I'm only 5'7", i have room for gear at the other end of the tent.
I have not had the chance to use it out in the field yet, but I have camped outdoors often enough to know a good tent when I see one. Still, it remains to be seen if it will hold up well to the harsh weather of the tropical region I'm in.
So why only 3 stars? Being a non US customer, I could not find any online retailers selling the floor saver that accepts a non US credit card. So I emailed Alps Mountaineering asking them to help. I mentioned that I had already bought the tent, and was looking for the floor saver. Their reply? "I'm sorry, but we also cannot." That's it. No explanation, no nothing. Yep, excellent customer service from these guys.
So I emailed again, asking if they know any retailers who would accept non US credit cards. Their reply: They have not control over their retailers, and they do not accept non US credit cards because of international scammers. Right, I would scam you for a $20 floor saver. At this point I could see that there is no point in contacting them further.
So, overall great tent, but poor customer service. A product is only as good as the company behind it. I'm praying I will never need to engage them for any warranty issues. If you are a US citizen, good for you. If not, you might want to consider how important product support and customer service is to you.