User Review: Asolo Men's Fugitive GTX
Source: received it as a personal gift
They represent: The Good, The Bad, and The Ugly all wrapped up in one.
The Good: Basic shoe looks good, fits great, and has nice attention to details.
The Bad: Dependability in tough conditions.
The Ugly: Customer help/service is near hostile.
- Uppers are well constructed
- The fit and finish are exceptional
- Comfort is great
- Sole to main body connection, randomly POOR
- Customer help/satisfaction, NONexistant
I have owed seven pair of Asolo boots, I hike them until they are well past their prime then I wear them daily at the construction sites I manage till the end of their usefulness. They fit my foot better than any other boot I have tried and I basically feel they are a great shoes; but on 2 pair out of the 7 pairs of boots I have owned the soles have separated from the main body of the shoe early in their life.
I repaired the first failure myself and accepted it as "once in a life time event" then my 1-year-old Fugitive GTX failed the same way. Both soles separated within 3 miles of each other when I was 10 miles out and near 2 miles up.
I now feel that after many years of a GOOD relationship I can no longer trust these boots when I head into places where I seriously need to depend on them and I can't carry a spare pair. My confidence in their dependability has been shaken and my faith in the company caring about a customer is crushed.