User Review: Beyond Clothing Cold Fusion X Jacket

I read all the ads. I called and talked to the owner. I asked questions about the product and service. I was told WB400 is a winter version of Dryskin. I was told if I didn't like something about the jacket, return it and they would fix it. I ordered a zip-off hood, but upon several uses, I realized I needed an attached hood. I returned it to switch the hood, but it was returned with an explanation: I ordered it with a zip-off hood and they could not change it now. I used it without the hood for a while.

I found some small little tears in a section and also realized the torso had been cut too short in the front (bicycle cut). I returned it again and asked to have the panel repaired at my expense (my fault) and to have the torso extended (their error). It was sent back agian, no explanation, no estimate of repair costs, no repair, no guarantee work done.

I have attempted to return it for the guarantee work, but it was returned again, refused (they did not even open it). It is really amazing that a company that creates custom goods, cannot fix a simple mistake, or will not. Be careful. I wish I had read the other review first. The only thing great about the jacket is the Schoeller fabric it is made from, WB400.