DeLorme inReach for Smartphones

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InReach? or NOT! I invested in the theory that it…

July 19, 2012

mrgadget
24 reviewer rep

Rating:
Source: bought it new
Price Paid: over $250 AND STILL PAYING SUBSCRIPTION!

Summary

InReach? or NOT! I invested in the theory that it should have been the answer to my quest. However major disappointment is the reality.
In all fairness if tech support had UNSUBSCRIBED ME, I would likely still be anticipating next generation device? Theory and execution are two worlds apart. Tech Support Corporate Zombies SUCK @SS! Am still getting billed after returning the unit to REI, and numerous phone calls to corp zombies!

Pros

Theoretically it should give support and comfort.
Canned messages are great when and IF they are recieved.

Cons

It gives false security and anguish when it DOES NOT WORK!
Service does not connect reliably even in the desert.
IT DOES NOT SHARE the GPS INFORMATION WITH YOU!
YEARLY CONTRACT for services not rendered billed monthly
Corp tech zombies are absolutely rude! and useless.

INREACH? or not even close.

The theory is sound and exciting, I spent hours researching the web looking for this device.

finally found the"blue one" at my local R.E.I., excited I ran to get it in my grubby little hands. got it home and ripped the package apart like a kid on Christmas morning! thoroughly read the instructions front to back and back to front...{no mention of problems with specific phones!} .... {or the yearly subscription contract!}.

got online to subscribe {hidden link not found anywhere but in the owners setup manual!} and found out the possible problems that this device will have with my EVO4g?ROM UPDATES...no big deal...

ok im still excited {after paying a small fortune for this device}and on to subscribe i go ...

three separate plans are available...

basic has very limited texting {10 messages a month?} and no cookie crumbs? $15 month for a year?

sport had like 30 messages a month and cookie crumbs for $35 a month for a year....

well ok sign me up. {not so excited to sign a yearly contract... was really hoping for a monthly option.}

guide was so expensive that it was not even an option with unlimited texts?

only to be so disappointed. after setting up the subscription i was having problems connecting to my phone , the Bluetooth was synced but it would not connect. on to blogs and Tech support...ROM UPDATES..... no big deal....{but it still is not reliable at home little lone out in the wild where it MUST BE RELIABLE!} this is where excitement became disapointment turned really sour to ANGER...

{ i really got angry...AFTER ABOUT THE 4TH CALL TO TECH SUPPORT}

in truth i am angrier with the attitudes that i got from everyone @ delorme, more than the disappointment.

am still getting billed for services not rendered, 8 months later...AFTER RETURNING THE DEVICE!

I am still looking for a communication device along this design, sat phone is next?