User Review: Eureka! Solitaire

I love the Eureka Solitaire; travels well in my panniers on my touring bicycle. But on two outings since buying the tent, I've encountered poles that broke. Fixing the poles in the field is extremely difficult depending on where the break happens on the pole.

The first time the pole broke Eureka replaced it free. I had to send the broken one back for their product review. No biggie, they shipped a replacement.

Now that I've encountered another break -- two poles this time in one outing -- I'm getting a little frustrated. I wrote Eureka again about the latest breaks, we'll see what they do. The poles are the key to a tent, they need to be more reliable than this.

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Edit: 8/13/10: Eureka's customer service department has been very respective to my issue. They had the tent returned to them (paid) Fed Ex to investigate issue. I'm awaiting their findings.

8/18/10: Well, Eureka (Johnson Outdoors Inc.) returned my tent in less than 10 days at no charge. They replaced the poles and lengthened the "webs" at no charge. I haven't setup the tent yet, but I'm sure it will be fine now.

I was impressed with the customer service I received on all communications with Johnson Outdoors Inc. / Eureka. If you have an issue write them.