User Review: Garmin Edge 305

Garmin Edge 305
Above: The current Edge 305, which may differ slightly from the version reviewed.

Reviewed October 12, 2006 by Mike Kraft

Rating:
Price Paid: $400

Garmin has done such a poor job of responding to the multitude of problems that I've had with this device that I've decided my only option at this point is to begin trashing the device on reviewer boards. I've had three devices so far and have had problems with every one of them.

For example: my auto-pause is set at >3mph. Only this morning, I was coasting to an intersection at 11mph and the unit auto-paused for no good reason. Also, it occasionally auto-pauses when I'm passing underneath the street on the Cherry Creek bike path. Last - and most frustrating in terms of performance - the device frequently turns off when I hit a bump. On the rare occasion when I've spoken to a real human being at Garmin about this, they say, "You must have hit a bump." No kidding! Recently, a rep said he'd call me back with an answer and never did. Two days ago, I sent a request for assistance using their tech support page on the web site and haven't even received an acknowledgement that they've received my complaint. This company apparently doesn't care about servicing its product.

I've asked for information from them about a refund - since they sent me the device I currently have. They've never acknowledged my request. The Edge 305 has more potential than any computer I've owned previously. It's also the worst computer bike computer I've ever owned. Save yourself the headaches and buy something less sophisticated from a company that cares about its customers!!