User Review: Garmin Foretrex 101

Garmin Foretrex 101
Above: The current Foretrex 101, which may differ slightly from the version reviewed.

Reviewed July 9, 2008 by Dcburns

Rating:

I initially purchased this product in 2006 at Bass Pro Shop (Fort Worth, TX). I use the unit to navigate while deer hunting. It is only worn when hunting. Herein lies the problem.

A few months after purchasing, for some unknown reason the right waypoint (up) toggle button broke off. I contacted customer service and inquired if they could send me another button, which should cost no more than ten cents or so, and that I would replace it myself. I was told to send the unit back for a replacement unit.

This was problematic due to the loss of input information stored in the unit. Obviously, the customer service department did not give a damn about the time and effort required to obtain this essential information, which is primary reason for buying the damned thing.

I sent the unit back and received a new unit sans my essential waypoint information. It is moronic that they would not at least transfer the information to the new unit.

Sadly, a few months later the very same toggle button on the new unit broke at the very same location. I contacted the company again and was appalled that they want to charge $60 to repair a ten cents button.

I will never buy Garmin bullshit again. It's this lack of attention given to minute details that results in employees looking up one day to face pink slips and wonder what the hell happened.