User Review: Keen Men's Targhee II
Source: bought it new
Price Paid: $120
Poor fit, disappointing quality from Keen. Great customer service, though.
- Keen customer service
- Poor fit
I bought a pair of theses at my local outfitter and in the store they seemed to fit pretty good. I am a big Keen fan and have looked at these for some time before finally deciding to pull the trigger right after Thanksgiving 2012.
Once I got them home and started wearing them I realized there was a problem getting them to fit properly. The tongue would bunch up under the laces and would not allow me to tighten properly. If I tried to make the tongue lay correctly it would create pressure points on top of my feet. They also had a very loose fit and did not feel very stable on the trail.
My local outfitter would not take them back because they had been worn but did offer to exchange for a different size. The problem was the 8 1/2 was too small (I bought a 9 which is my usual size). They suggested I contact Keen.
Keen's customer service is awesome! I emailed them and explained the problem and was directed to fill out an online warranty form (the shoes were only a month old). After a couple of weeks, I received an email from Keen with a credit for the full price ($120) of the Targhees to be used towards an online purchase. Fantastic! I was disappointed because I really liked the Targhees and wanted them to work, but I was also very pleased because what I really wanted was a new pair of Keens.
After a lot of research and reading online reviews, I chose a pair of Gypsum boots as the replacement. That turned out to be a great choice and I will submit a separate review for them. Bottom line, I just could not get the Targhees to fit me, they were unwearable. If they work for you, then I think they are a great shoe.