User Review: Magellan Triton 200

Magellan Triton 200
Above: The current Triton 200, which may differ slightly from the version reviewed.

Reviewed May 20, 2008 by Billie Ricks

Rating:
Price Paid: $120

Although we have 3 Garmins for the cars, this our first handheld. We purchased 2 for Christmas 2007 and had to wait several months before getting them. They arrived as we were leaving the country for a month in Feb. Our 21 day return option went out the door.

From the get go we have had trouble.

-Customer service is nil.
-The downloaded instruction manual is basically a manual of what the buttons are for, not how to program or use it.

-The tech support is useless. I spent weeks on the phone with 4 of them to try and figure out how to program the 200 but the techs knew less than I did. They kept having me go over and over trying something that my buttons wouldn't do. They blamed it on being out of date and needing to upgrade firmware but they couldn't figure out how.

-Advertising is misleading. It is NOT easy to use. Built in "maps" is the basic included one. "Add maps"? I was told that the memory is too small to add maps, maps can't be added to this particular machine, maps can be added with optional cable...I was told the reason I couldn't download was that my machine (new) was out of date and to download firmware updates. Hmmmm there are no updates. What is cable for? "updates only". "Cable is not included" (but for some reason mine came with one). Import data points? Geocache.com only downloads to Garmin. I have been hand entering everything. Techs told me I had to as this is a basic model. (Their answer for everything).

-Disc didn't work or do what tech said it should do with updates. What is the disc for?

Bottom line is DO NOT buy this machine. It has worked for us, and works nicely for what we can figure out, but based on advertisement, warranty, customer service...it gets no stars from me.

Correct advertising and a "user" manual that tells HOW to program would have been nice.
BJR

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