User Review: Magellan Triton 2000

Magellan Triton 2000
Above: The current Triton 2000, which may differ slightly from the version reviewed.

Reviewed January 12, 2008 by Cass K.

Rating:
Price Paid: $479

While the promise of the feature set on this product had me ready to switch from my Garmin, the implementation is horrible. I have been testing it for about a week now. Do not buy this unit until Magellan re-releases it correctly.

Areas of problem so far:
* Random crashes. Reminds me of WIN 98. It crashes often.
* SLOW!!! It is especially slow when you switch to the map screen, the main one you use.
* No street maps
* "Nearest cache/waypoint" feature does not work. For some reason, it consistently points me to waypoints/caches at a park about 5 miles away as the closest even if I move around to different locations within the range. Can see waypoints nearby (across the street in one test), but it ignores them.
* Interface with PC is slow. Loaded my Garmin side by side with the Magellan. Garmin took about 10-15 seconds to load 900+ waypoints. Same load on the Magellan took ~2 minutes.
* Magellan on-line help SUCKS! There support page does not even list the Tritons yet in many of the drop down lists. FAQ's are more marketing material then help.

I got a reply back on my post to their support email. It took them three days to respond.

* Issue: Triton is not listed on their support drop downs. Response: It is a new unit and they have not updated the web page. "Wait for some time until this unit gets updated" (Last I checked, that would be a one day job for a competent programmer.)

* Issue: "nearest" function not working on geocaches. Response: please call tech support regarding this issue. (Call to tech support number refers you back to the web page.)

* Message from tech support was obviously from someone who struggles with writing English. Grammar errors and typos.