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User Review: Magellan Triton 400

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December 14, 2009

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My disgruntled feelings about this product comes about the service. I originally had an eXplorist 400 that the joy stick broke on. I contacted Magellan to get it fixed and was told that they did not repair anything other than models currently for sale. In turn they would give me a new Triton product if I sent them my GPS and paid an additional $120.

I did so but weeks passed by. I had to contact them several times and they could not find my order or something was always wrong with processing it. Months passed by, before I received a refurbished model. Then there was some confusion over whether or not I should have been sent a new one. I could have overlooked this problem, but then realized that I had been charged three additional charged of $120 (total $360).

By now I was frustrated with having to deal with automated selections every time I called, to no one speaking English well. I requested all of my money back and the GPS I originally sent in. They told me they would return all my money as soon as they got all their GPS' back. They claimed they sent me one refurbished and one new unit. I never got a new unit, they claimed Fed Ex dropped at my back porch, with a no signature request. I live in a rural area and never had any packages come up missing, and have shipments all the time.

So now I have to wait for them to credit my account, and not until Fed Ex is done with their investigation into the missing package. To top it all off they threw away my GPS and refused to give me any credit for it. They claimed they only kept it two weeks, and I called them back because they were taking so long. I guess I should have requested a cancellation then. Sorry, my bad!

I have owned two Magellan and one Garmin GPS. I bought the second Magellan because of trouble with the first one and the second one broke too. I have had some form of problem with both Magellan products, but never any trouble with my Garmin. I got the short end of the stick. Now, I'm out a GPS, Magellan’s out of nothing. Now that's customer service!