G’Day! Baz from Sea to Summit here. We don’t normally…
Price Paid: MSRP $3.95
Baz from Sea to Summit here. We don’t normally post responses to user reviews, but we felt there were a number of points here which were worth addressing:
- Trek and Travel Shampoo leaves will produce less lather in cold water, and almost no lather at all in salt water. The shampoo/conditioner will still clean your hair even without lather.
- We’ve sold many thousands of the Trek and Travel Shampoo leaves, and have not heard of users experiencing this issue. We've posted a video on the Ask Baz blog http://askbaz.wordpress.com/getting-fresh-sea-to-summit-pocket-trek-and-travel-soaps/ showing one leaf being removed from the package and lathering nicely (don't worry; no staff members were harmed in this process)
- Trek and Travel Shampoo with Conditioner has a recommended retail price of $3.95
We maintain a customer service department staffed by cheerful, competent and genuinely helpful staff (trailspace.com readers – give us a call and check it out for yourselves!). If a customer contacts us with an issue we make every effort to come up with a reasonable solution. In this case, had the reviewer contacted us, we would have offered to
a) replace the product for free [solving the issue of the remaining 44 now useless leaves]
b) replace the product with Trek and Travel Liquid Shampoo at no charge, or
c) contact the retailer from whom the shampoo was purchased and arranged for a full refund.
We might even have come up with an option d) and perhaps even an option e) – we’re pretty good at lateral thinking.
Here’s that phone number for our customer service department: 303-440-8977
My email address (for any questions, technical, functional – anything at all): email@example.com
Or - if you'd like to take it to the blogosphere, send me a question via "Ask Baz"
Hope this helps.
What a complete waste of money. The only people who…
Price Paid: about $12
What a complete waste of money. The only people who might use this product with any success have to be bald!
I decided to try it out before leaving for a hike, and I'm so glad i did. There are 50 leaves on the box, and I started adding more and more of them to get even close to a lather. The first three did nothing, neither did the next two. The last two I added ended up as blobs of goop in my hear. And after digging out the last two I spilled a few drops of water into the container, so the remaining leaves have now merged into one useless messy goop.
I had to get some regular shampoo to wash out the Sea to Summit shampoo... Maybe I can find a use for the box when I clean it out. Might be good for a sewing kit.
The only good thing about this is that it is TSA carry-on compatible.
Conclusion: unless you're bald save your money!
(BTW: I have a typical male length haircut)