User Review: Tarptent Cloudburst 2
Design: Single Wall
Ease of Setup: Needs restaking after setup
Weight: 2 lb
Price Paid: $260
It has been over eight months since I sent my tent for repair, and I have not received it back. I repeatedly requested it be repaired, or if not going to repair, to return it unrepaired. Manufacturer agreed to repair it "on a 'non-profit' basis" (see blurb from their website, www.tarptent.com, below).
I have received no communication about my tent since acknowledgment of receipt of tent Sept 23, 2008. My number of emails since then, most recently March 7, 2009, inquiring about repair of my tent have been ignored.
"Q: What is the Tarptent return and warranty policy?
A: Tarptents are fully guaranteed against fabric and workmanship failure and you may return one uninjured for a full refund within 90 days of purchase if not satisfied. That means you can set one up, even try it out overnight, and then decide if it's something that will work for you. Tarptents that have been used in the field will be evaluated for resale and partial credit returned to the original purchaser. We stand behind every Tarptent and will make every effort to repair or replace products that fail due to defects in workmanship or materials. Normal wear and tear repairs will be done on a "non profit" basis and we will provide a price quote before beginning the work. In many cases, we charge only for the return shipping."