User Review: Tarptent Rainshadow 2
Price Paid: $250
Caution read before buying from Tarptent!!
I own a Rainshadow 2 and used it on the JMT for 3 weeks. The tent worked great in the dry high altitudes of the Sierra Nevada Mtns with little condensation problems. I like the roominess of the tent but after only 3 weeks the stitching on many of the stays and pole attach sections started coming apart after several field repairs we were able to complete the hike.
I sent the tent back in for repair to Tarptent and to my despair I found that Tarptent took almost a year to repair it! After sending multiple emails to Tarptent they finally responded after I threatened to come by there shop in person to talk to someone. They stated that they had some kind of weather incident and that their shop was damaged and they could no longer find my tent.
Low and behold they finally agreed to send me a new replacement tent but what arrived was my old tent and a message stating that they found the old tent in a corner of the shop. The tent had been returned with two large 10" rips to the bottom and I had identified the areas of repair needed but only half of them were re-stitched.
I again emailed Tarptent to see what could be worked out and they have at this time still failed to respond they did although send me a tube of silicone and some patch material which I believe is an unacceptable way to handle the repair.
I had heard good things about Tarptent so I am not sure if this is an isolated issue but there lack of communication and fairness to my issue should be considered before buying one of their products.