I purchased a Wiggy because of his guarantee that…
Fill: Lamilite (silicon treated Polarguard)
Temperature Rating: 20 F
Price Paid: $146
I purchased a Wiggy because of his guarantee that the synthetic would never go flat. When it did go flat I sent it in for a replacement. Wiggy promptly sent it back to me telling me that it "met factory specs." The bag then went back and forth.
It was only when I challenged him to measure it in my presence that he allowed that the bag had lost loft. He then still stalled. In spite of the fact his guarantee says that he, and ONLY HE will be responsible for returns he stalled for three months because the store I purchased it from didn't want to reimburse me.
When I posted my experiences with Wiggy products on the Backpacker Bulletin Board, Wiggy sent me a threatening e-mail saying that he would publish my personal data (name, address, etc on the internet, setting me and my family up as stalking targets) if I didn't stop. I told him I would not be blackmailed and he did indeed publish that info.
If you are going to buy something from him take certain basic precautions. (1) send only money orders. You can't know how glad I am that I didn't give him a credit card number!!! (2) If possible have the bag sent to a P.O. Box so he won't know your address. (3) Immediately measure the loft of the bag when you receive it. You would not be the first person to get a defective bag with less than the loss that you paid for. It can take months, literally, to get a refund. (4) Be ready to be cussed out over the phone and argued with when you go to replace the bag.
Even then he may refuse to replace it. He has nothing to lose but your business. This doesn't appear to bother him. In an Outside Mmagazine article he stated that not everyone deserves to own a Wiggy bag. I know this for a fact. I still have one of his bags that he refuses to replace (back to the "take it to the store you bought if from routine}. He says that I am not allowed to own a Wiggy bag; not worthy, and so he will not honor his warrenty to "replace or repair" a bag that goes flat. My oldest daughter uses it for slumber parties since it is no longer suitable for serious backpacking. He does make a good kids party bag.
The bag itself was just another synthetic bag. Looked like a duplicate of a Peak 1 without quite as much loft and with less stitching. They could have come off the same assembly line.
Because of his actions he and his products are now banned as topics from the Backpacker Bulletin Board. You will not be able to get any info on his products there.
Be careful Doug :)