This is a big hurrah to Kelty. I bought a White Phantom backpack in 1988. The waterproof coating came off the inside and everything that came out of the pack looked like it had dandruff. I returned it to kelty July 7th and today (July 25th)I got a brand new Cloud 6500 delivered to my door by UPS.
Thats the best warantee service I've ever seen.
JIm S (:->)