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I mentioned late last summer that the zipper on my Big Agnes Copper Spur UL 1 started giving me grief. Part of it kept separating, and part of it bound up as I tried to zip it. I finally got to send it in for repair recently and the Big Agnes people took good care of it for me.
I do appreciate their service, especially since zippers are a component that require maintenance. This particular issue came about after relatively little use though.
This was a little different than my experience with Mountain Hardwear a while back, where they did the repair for free (even after more than a dozen years), without me having to ask. BA initially wanted to charge me (a small fee) for the repair - plus the cost of return shipping. I mentioned my surprise at this (since "the other supplier" did no such thing), and BA did waive it. I would have paid it anyway, it wasn't that much ... though the return shipping part surprised me.
So in the end I'm a happy camper and glad to have my tent all like-new again. Even so, I must say when I shop for another tent, I'll be inclined to favor a company where I know I don't need to worry about paying for warranty repairs & shipping costs.
I've also read several stories recently of BA tent users on the JMT having issues ... broken poles, leaky tents, etc. I feel fortunate that mine hasn't had that kind of issue ... yet...
Anyway, BA did suggest the use of Zip Care zipper cleaner & lubricant. I got some and have applied it to both tents :).