TNF Warranty: Do they replace snow skirts on the mountain guide?

9:57 p.m. on January 25, 2009 (EST)
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I recently got a North Face mountain guide jacket off of ebay and they snow skirt has been cut off. do you know if they can replace that?

12:44 a.m. on January 26, 2009 (EST)
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24 forum posts

I would give their warranty dept. a call or drop them an e-mail. I don't think it will be covered under their lifetime warranty as the skirt was purposely removed. They will for a reasonable fee make repairs at their warranty center in San Leandro Ca. They may not have a skirt to match the vintage you have, but they may be able to install a later version. They have made several repairs for me in and out of warranty.

12:13 a.m. on February 4, 2009 (EST)
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i appreciate the response. i'll contact north face. thanks again.

9:34 p.m. on April 15, 2009 (EDT)
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They probably wont fix it - I recently asked for TNF warranty dept. to relaminate and repair some leaky spots on my Search & Rescue and all they wanted to do was cut me a check - rather than fix the problem..

9:57 p.m. on April 15, 2009 (EDT)
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440 forum posts

IIRC, TNF specifically states on their website and elsewhere that they do NOT do relamination work. And, frankly, for good reason, as I understand it. I'm told it's very difficult to do that sort of thing and have it (a) last and (b) look satisfactory to the user.

Although in recent years I think TNF has gotten too frou-frou and concerned with selling stuff to people who want to look like they just got back from climbing Kilimanjaro in time to take the Hummer through the car wash, I will say that they've been good to deal with when I've contacted their customer service and warranty departments. They sell a lot of stuff to the "more money than sense" crowd, and their catalog reflects that, I think. But they do still make some quality gear, and I think it's worth checking with their repair folks to see if they can replace the snow skirt. Worst that can happen is they say "no", right?

October 26, 2014
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