682 forum posts
I recently purchased a Hilleberg Soulo about two weeks ago. I had the tent about a week before I noticed a tiny blemish on the inner tent. The blemish was near the apex of the inner tent, approx 1 to 2mm long. I had bought this directly from the Hilleberg website (Redmond, WA location). I emailed them upon discovering it and approximately a day later, I received an email from Petra Hilleberg herself requesting photos of the tear. I took a couple of photos and sent it. The tear does not go all the way through the fabric, but, looks more like a separation of the fibers.
Within an hour or two she emailed me again saying it was most likely due to something occurring during the manufacture of the tent possibly a snag, taking full responsibility for it and never questioning if I had done something to cause it. She said they could remedy it by sending me Seam Grip to make the repair and as compensation, they would send tent pegs, a pole holder kit for the inner tent, or some similar accessory. Or they would take the tent back entirely. Of course, I saw no reason to send it back and opted for the Seam Grip and a set of the Hilleberg Sand and Snow pegs. Those pegs are $70 for six. Received another email the next day stating they would be shipping it as well as a reminder from Petra saying to use the Seam Grip on the inner tent and tent floor only, because the fly is sylnylon. I am very impressed by the way Hilleberg handled this small imperfection in my tent and I believe they would handle a bigger issue in the same manner as long as the tent was not "misused" in some way.
I have used the tent in the White Mountains Wilderness about 4 days ago during an overnight and it was great. The conditions were dry and cold. It got down into the twenties at night and I had a small thermometer with me. Inside the inner tent, it stayed around 40 deg F the entire night. I left the outer fly vent open and the inner was completely zipped. No condensation problems. The winds were gusty up to about 25mph and I had used six of the 12 guylines. The tent was quiet throughout the windy night.
I am very pleased with the decision to purchase the tent and recommend Hilleberg to anyone seriously considering a stout but lightweight, 4 season tent.