User Review: Arc'teryx Men's Gamma SV Jacket
Price Paid: approx 400 CDN
My fourth zipper in this jacket has just failed. The first one failed the first time I wore the jacket. After talking to three different people at Arc’teryx, someone finally agreed, that yes, I could return it for repair consideration.
Once returned, at my expense, options were discussed on how the zipper might be made to work. Yup, me the lowly consumer of their products was consulted as to what to what option I thought might solve the problem. I thought that maybe they would have an R&D team that might figure this kind of stuff out or a quality control team to ensure that it does work before the crap hits the store shelves.
The second one failed on the first day of a week long backcountry ski trip before I even put my skis on! I had noticed that this zipper worked fine up to the half way point and then was real stiff the rest of the way up. I made the mistake of doing it all the way up.
I sent it back for the third zipper. After waiting six weeks I finally called and asked if I might ever see my expensive jacket back again. I did eventually get it, and now that zipper has failed too.