User Review: Bigfoot Snowshoes Snow Shoes
Hi Tara & Dave,
I am one of the owners of Bigfoot Snowshoes and would be happy to address your issue. Please call me at 1-877-888-7426.
In regards to your comment about snow sticking to the snowshoe, this can happen with any type of snowshoe if the snow is very sticky, similar to when you go cross country skiing. If you fin the snow in your area is very sticky, you can add a piece of fabric between the screws and the crampon. We sell thousands of pairs of snowshoes to individuals, resorts, school groups, and retailers and have never had the complaint about snow sticking to the snowshoe.
You mentioned you have a crampon that is bent. We can gladly send you a replacement and include screws, we do not normally include the screws as you already have them on your current binding and snowshoe, but if you have lost these, we can get new ones for you. To avoid bending crampons (which is very rare) make sure to put your snowshoe on when you are not on cement or pavement. Some people put them on in a paved parking lot before heading out on an adventure trail, I've never seen a crampon bend from this, but I would still recommend putting them on once you are off paved areas.
I would also recommend checking our sizing guide to ensure you have the right size of snowshoes for you. It is best to take your weight, add about 10-15lbs for your boots, jackets and gear, and if you are in between sizes, go with the larger size as this will give you better float on top of the snow. Dave, it sounds like you may have the Powder Pro snowshoes and from what you are explaining, the Adventure Sport snowshoe would be a much better fit for your needs and terrain that you are using your snowshoes on. Give me a call at 1-877-888-7426 and we'll figure out a solution for you. We love snowshoeing, and want you to be happy!
Hopefully the above solutions help address your problems and if you need any replacement parts just let us know. Have a great day!
Owner - Bigfoot Snowshoes