User Review: Coleman Outdoorsman Tent (10 X 8 update!)

Reviewed June 20, 2003 by Mike Collins

Rating:
Sleeps: 4
Ease of Setup: easy

This is an update to my previous posting concerning this tent.

On a recent trip to Shenandoah National Park my buddy and I stayed in a developed campsite in Loft Mountmain campground. It stormed for 14 hours solid! The tent did well that night (all night long). No rain came into the tent,,,and the frame did OK.

The next morning it began to clear,,,and I toured Skyline Drive, while my buddy went down the Blue Ridge Parkway on his new motorcycle.

I returned to the the campsite 2 times during the day.

On my second return, I found the tent mangled. The center ridge pole had shattered in 1 section.

I wasn't happy.

I returned and called Coleman only to be told that "wind" is not covered under warranty. I explained that according to page 10 of the instruction manual, "Acts of God" are not covered, but it said nothing about wind damage. I can see if a volcano erupts,,,and earthquake happens, a tree falls on it,,,etc...

I view a pole shattering in a developed campground on the side of a mountain with the tent set up ACCORDING TO MANUFACTURER'S DIRECTIONS not an act of God!

I am very disappointed with the inability of Coleman to see my point of view. I did not want a free tent,,,I wanted a free section of pole,,,so I could repair it myself.

Furthermore,,,according to Coleman's WeatherTec video on their website, there is a piece on how wind resisitant their tents are. With winds starting at 20 mph and going up.

I just wanted to share that apparently Coleman has re-defined their customer satisfaction processes, and since they decided to "stick" me with a broken (which I consider a manufacturer's defect, since only 1 section shattered under stress) tent pole and want me to buy a new pole for $29 plus shipping, that perhaps someone reading this my appreciate it.

What they honestly should have done is replaced the pole section,,,and I would have praised this company to the ends of the earth. But no,,,,they wanted their $29 for a part that failed in real life conditions.

I think that is extremely POOR customer service in this particular case.

I would have paid for shipping,,I would have paid for handling,,,I would have / could have / ....

Honestly, I am so disgusted at this situation that I am considering NOT buying the pole from them and getting a different brand tent!

So,,,the tent did great in the storm, the tent broke the next day in the wind,,,,and the company that manufactured it decided to "stick" me!

Take that into advisement.

Coleman doesn't appear to be the company it once was.

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