Sierra Designs Hurricane Jacket

Specs

Weight 13.5 oz
Center Back Length 30 in (Large)
Waterproof 5,000 mm
Breathability 5,000 grams per sq m
Shell Fabric Hurricane

Reviews

0

The base of zipper split horizontally, clearly a manufacturer…

Rating: rated 0.5 of 5 stars
Source: bought it new
Price Paid: $140

Summary

The base of zipper split horizontally, clearly a manufacturer defect. No support from the manager/owner.

The base of zipper split horizontally, clearly a manufacturer defect.

I brought the jacket into Pacific Trekking and discussed with the manager/owner what could be done and he told me that I could send it to Sierra Designs at my cost. ???? Is that the customer service and backing the products you sell? You get better customer service/returns for defects when buying online, which is where my business will go.

G00SE MODERATOR

Hello, Bbb. I feel like your commenting more on customer service with a local retailer than on the jacket. Are you giving half a star to the jacket or the store?


7 months ago