The North Face Jasper Canyon GTX

After less than 2 months of minimal use the sole started pulling away from the boot. I sent North Face pictures, description etc. and they said I would need to "mail them in to be looked at." I asked if they would cover the shipping to send them back as with less than 2 months use it is clearly a manufacturing issue and they said "no."

I contacted a few others at North Face, said they "might" cover shipping after seeing them, but wouldn't guarenttee it. I was astonished that even with providing photos etc. they would do this. I know people who have bought from Teva and Keen and have had their shoes replaced, no questions asked with a simple picture.

Poor manufacturing, I will never buy another North Face footwear product after this experience- thy don't last and the customer service sucks. Even the dealer that I bought them from wouldn't ship them back for me. It's cheaper just to buy some shoe goo and fix them myself. Shame shame, North Face.

On a side note, they were super comfy right off the start. But that doesn't help if the sole doesn't stay on :).

I bought these boots about eighteen months ago, and have always been very comfortable and waterproof. However, I noticed that the soles were coming away from the main body of the boot. I took them back to the place of purchase and they said that they would send them back to North Face in Belgium to be 'Looked At'.

As I use them most weekends, I decided to take them to the local boot repairer and cut my losses. He said they weren't worth repairing as they were disintegrating!! Dreadful quality and workmanship for such an expensive pair of boots. Waiting to see what North Face in Belgium do. I'm not impressed.