User Review: Timberland Men's Cadion Mid Gore-Tex XCR

After reading glowing reviews in Backpacker, I ordered a pair of these boots from a popular camping retailer. The boots arrived with the lower eyelets inconsistently placed relative to the rubber rand. Note that the problem was not the asymmetrical lacing design, it was poor workmanship/quality control. Believing this could be an indicator of less visible flaws, I returned the boots.

The 2nd pair from the same retailer arrived with the same problem, with variation in alignment even between the two pairs. I ordered the 3rd pair from Timberland and received yet another pair with the the same problem. After numerous requests directly to Timberland to have a pair inspected before shipment, I was told that could not be done. I even went so far as to provide photos of two of the pairs showing the issue I was describing. After one last attempt to have Timberalnd address the problem, I was left with no alternative but to return them yet again.

I then ordered a pair of Asolo boots and have been very please with them. The worst part of this whole experience was the company's complete lack of concern that their product was being delivered with such poor workmanship and their lack of willingness to take a simple step to retain a long-time Timberland customer. Not any more.