User Review: Marmot Women's Helium
Price Paid: $360
I was so excited about my Marmot Helium, the weight, the fit, and the size of it. It worked well for me on the first few trips out and nearly for the first year. I began to notice that some feathers were coming out, although I couldn't find a hole. I called customer service, and they weren't much help. Told me to wash it and how, which I did, following their directions.
I took the bag on a trip in the Wind River range, into some 15 to 20 degree temps and spent all seven nights miserable due to the cold. I called again and sent it back to them, along with the money they required to wash it and add new down. After several weeks with no bag, I received it with two ounces of down added. So I was ready to go again...I thought.
On the next trip in February in West Virginia, I was warmer, but I woke to a bag soaked with water. My husband was dry in his bag beside me. I called Marmot again, and they told me to treat it with Grangers.
What good is their warranty? Useless for me. Waste of my money. I will be looking for a better bag and a better product than this.