User Review: Northwest Territory Family Cabin 8-Person Tent 14' x 14'
Design: Cabin Vacation #3 2006 Model
Ease of Setup: difficult
Weight: 15 lbs.
Price Paid: $179.99
I bought this tent at K-Mart to take on a family outing. I was very impressed by the way it looked and the size plus it had that neat screened in area where you could easily sit during rains. I took it home and inventoried the parts in the backyard (always doing this before heading to the woods!)...well several pieces were broke and two were misssing...the inventory sheet had a big note saying...DO NOT RETURN THIS TO THE RETAIL STORE...CALL US...
So I did just that...explained my situation...they wanted me to crawl in the tent and and find a serial # on a tag...I tried but to no avail...mind you..I can't set the tent up because pieces are missing...after 5 minutes of doing this I asked myself WHY AM I DOING THIS?...the first call was friendly...the second call was firm...and the third call was extremely neutral...I felt I was getting nowhere and finally took the tent back to K_Mart for a refund...
I would NEVER buy this brand name again. Their customer service department was a waste of time...I eventually ended up at Dick's Sporting Goods and bought a nice Eureka...everything was there and it set up easily...hope this helps! This is the first review I have written for any product but I didn't want someone else getting ripped off like I felt I did.