User Review: Ozark Trail Air Mattress Velour Top
Price Paid: $29.88
We got the Queen Airbed Kit Mattress (Velour Top) at a nearby Walmart for $29.88 plus tax last Thursday, July 22 and went camping the next day.
First, it took almost 30 min to inflate it with the provided pump (plus another $8 for the batteries, which were not included). Then in the middle of the night at 10,000 ft elevation and about 40 degrees F I felt it started to deflate, and by sunrise my bottom was on the ground, with a 3-year old right next to me.
Needless to say, I want to return this item and get my money back. BUT... the Walmart Customer Service rep (store #1208 in Wheat Ridge, CO) refused to give us our money back or the store credit saying it is the store policy NOT TO, based on the agreement with the manufacturer (?).
Nowhere in site this was mentioned near the shelves where those mattresses are displayed. Instead, she referred us to the manufacturer's 800 number on the bottom of the box; we also noticed a big sign on the insert inside the box saying "Do Not Return to the Store - Contact the Manufacturer First". Boy, I should have paid more attention to it before opening and using the damn mattress...
Basically, between my husband and I we've spent over an hour on hold (!) trying to reach a Customer Service rep on the 1-800-325-4121 number (printed on the bottom of the box) that manufacturer has indicated.
Then a girl named Kelly informed me they (the manufacturer) do not do any type of monetary exchanges with the customers, it should be done at the store where we bought the product - excuse me?!?! She said she could only help me exchange the product based on the 90-day warranty... Well, I DO NOT NEED another crappy mattress, thank you very much. One night in the cold on the ground was wa-a-a-y enough for me and my baby.
PLEASE save your money and time and buy another product made by another company, not Ozark Trail. By the way, we have been using another Queen-size mattress for over 5 years, and it does just fine. A poor-quality product shows itself in the first try, however, I would have never thought it would be such a pain in the rear to return it in exchange for my hard-earned cash. Damn you, Walmart and Ozark Trail. I will post this review on any website that sells this worthless item, for the whole world to see.