Flimsy at best, piece of crap. Could be a good design, but all parts are too thin and weak to stand up to any type of winds. Full review
We had are Quest sun shelter for two months. Most of the seam ripped. We paid $179. Waste of money. Don't buy this product. This shelter is junk. Don't buy it. Full review
Miserable customer service. No parts, specially the plastic parts, are available. You have to contact CHINA to get the parts via Air Mail. We will not buy another NorthPole item again, and we know, they do all the other brands. Full review
We are on our 3rd 10'x10' Quest Gazebo from Dick's. They bend very easily. This last one we bought is useless because originally I purchased the screen house and tent that attaches to the Gazebo. I was told that the base that I have had in the past is no longer being made. I will try to contact the company and see what they suggest. Full review
after 2 summers of using our 10x10 quest sun shelter, one of the push pins on one leg broke--after contacting customer service we were told our only option would be to purchase an entire new frame for $65--we are very disappointed that they could not offer to sell us just a replacement leg for our shelter. we will not knowingly buy any more of their products if they will not back them better!! Full review
Until fall 2004, Quest USA tents were manufactured exclusively by NorthPole and sold through a number of retailers. These original Quest tents are discontinued and no longer in production. No parts or customer service are available for Quest tents made prior to 2004.
In the fall of 2004, the Quest brand and logo were sold to Dick’s Sporting Goods. Quest tents produced since 2004 are made by several different tent manufacturers for Dick’s Sporting Goods.