What's in the box?

12:39 p.m. on January 7, 2017 (EST)
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Sent in the body of my Hubba to Cascade Designs last month for a warranty inspection due to moisture seeping through the floor. Got an email last night saying there is a 1.5lb FedEx package on its way here from WA. No other contact and no info I can find updating the RA on their web site.

Based on the weight I'm guessing they aren't sending me a complete new NX model :) Just as well since I'm not a fan of the new color. I am left wondering what is in the box though. Seems strange they don't communicate better, but I guess it does build anticipation.

12:45 p.m. on January 7, 2017 (EST)
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Let us know what you get - it's like Santa is arriving in mid January!I have been amazed, at times, by several companies with their warranty response.  Most memorable - rain fly failure on my old Mountain Hardwear tent - sent it back and they gave me a credit for a replacement.  Decided I wanted a different type of tent so they sent me a check for the entire amount of an equivalent tent!

10:59 p.m. on January 7, 2017 (EST)
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118 forum posts

On a somewhat related note. Bobwards.com has the one person hubba on sale for 265$.

12:46 a.m. on January 8, 2017 (EST)
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527 forum posts

Well I hope it's an all expense paid trip to Mt Everest base camp for you and 3 of your best buds and a gift certificate for a new bear proof tent of you choice. At least that's what I'm praying you get. Blessing your way

1:10 p.m. on January 9, 2017 (EST)
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Jason, I loved shopping sales at Bob Ward in Butte.  Its like they just keep reducing priced till they sell.  Sadly, I no longer travel to Butte for work. 

2:33 p.m. on January 14, 2017 (EST)
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They kept up the suspense by taking an extra day to deliver it, but the box finally arrived today. CD did indeed replace the tent body with a new one noting the old one had failed a fabric coating test. Having a new floor is nice, but replacing the entire body means I got new zippers and screens as well. Definitely worth the money it cost to ship it to them.

Shame the fly isn't failing too so I could get a whole new tent, but that still seems to work just fine :) Still, a darn fine customer service experience for a tent I've gotten years of use out of.

6:09 a.m. on January 15, 2017 (EST)
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Congrats! I love hearing about good companies that stand behind their warranties. I think there are a few more of those in the outdoor industry than others. Bought a couch a few years back and was debating one for less money bUT had a lifetime warranty. Asked the salesman about the details and he said it was the lifetime of the couch or 7 years!

9:58 p.m. on January 18, 2017 (EST)
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1,405 forum posts

 Nice customer service! 

February 17, 2020
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