1,419 forum posts
So, in an effort to give kudo's where and when kudo's are due...............I give my salute to TNF and their continued, continuing, warranties and customer service.
Four weeks ago I brought a Sleeve Oval Intention tent body and a VE-25 fly in for warranty repair to the downtown Seattle store for what I felt was honestly Warranty repairs. The Sleeve OI body needed a new door Zipper and the VE-25 need a new clear window replaced after a clouding and cracking problem. I also need four foam spacers 4 for the VE-25 and another VE-25 that I own.
So, two weeks after I took the tent body and the fly in, 4 foam spacers showed up at my door. Cool............That was fast. 2.5 weeks later the OI tent body and the VE fly showed up on my door step.
After looking at the OI tent body I discovered that they not only replaced the tent door zipper, they replaced the door screen zipper as well. I'm guessing that because of the placement of both zippers that it was just easier to replace both rather than one. But who an I to complain!
I was hoping that they would just replace the VE-25 fly as it has more stains than I remembered, the body is in perfect condition, but they did replace the clear window on it. And they did a fine job of it.
So, once again I must give The North Face the very highest marks on their years and years of lifetime warranties.
Thanks TNF for all these years of good times and great service.