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I had an Eagle Creek Matrix wheelie bag that I absolutely…
Source: bought it new
I had an Eagle Creek Matrix wheelie bag that I absolutely beat to death. Eagle Creek replaced it. No questions asked.
- Lifetime warranty
- Some design flaws that have been corrected in later products.
I had a wheelie bag that I got at the beginning of law school. Every day it got the worst that DC streets can offer. At the end of three years, the bottom of the bag had rips and the wheels were worn down to the axles.
Eagle Creek replaced this bag and a backpack that my husband had beaten to death. No questions asked, and we got brand new bags. We were asked to choose our replacement pieces.
I will never buy anything but Eagle Creek for this type of product.
Lifeime Warranty / Guarantee Bullsh*t Just a friendly…
Design: Side bag
Size: 23 litres
Height of Owner: 5' 7"
Price Paid: $129/-
Lifeime Warranty / Guarantee Bullsh*t
Just a friendly advice to anyone intending to purchase Eagle Creek products based on their "Lifetime Guarantee / Warranty" clauses. Please be warned that Eagle Creek does not interpret the terms written in their product label and their website the way we consumers thought it to be.
To put it in short, it is interpreted to their advantage and not the consumers. I have all these in writing from Eagle Creek Director of Sales (USA) and am now in the process of trying to take action against Eagle Creek for misrepresentation and failure to abide to contractual obligation as spelt out in the warranty terms.
Eagle Creek products seems to have a “Useful life” which is not spelt out and is decided by them and not you.
Fyi, The interior of my bag lining deteriorated (i.e.plastic coating came off at various location) and one side of the bag had the bag fabric separated near the sling attachment. Bag was used by my teenage son to carry his school books to college. Eagle Creek said that the bag was not repairable and only offered a small discount. What happened to the replacement if it can't be repaired as stated in the Lifetime Guarantee ????