KÖPPEN Haltbar
Reviewed by
Mac Cherokee
+49
May 23, 2017
Threaded insert for length adjustment disintegrated making pole useless. Dick's Sporting Goods won't stand behind its brand. I can't even get a replacement part. Koppen's website customer service referred me to Dick's and Dick's referred me back to them.
Pros
- Marketing
Cons
- Failed to perform as designed
I bought a set of these poles new at Dick's for $60 about two years ago. The threaded insert failed recently and wouldn't allow the pole to collapse. I continued to use it since it was at the correct height for me.
Well, recently the part failed completely and now the pole will not remain in position. I went on Koppen's website to look for a replacement part. None available. I emailed Koppen customer service. I got an automated response from them. Then I got an automated response from Dick's. (I never contacted Dick's.)
Long and short, I can't get a part. Dick's refers me to Koppen. Koppen doesn't respond, but I get robo-responses from Dick's.
Source: bought it new
Price Paid: $60
Reviewed by
Dennis Zink
+2
July 24, 2018
Same problem as mentioned by previous writer; poles would not tighten...just kept turning by hand with no result. Dick's, where I bough them, couldn't help. Referred me to Koppen but no response from them. I give up, will buy another brand.
Dennis Zink
Webster, NY
(585) 746-9465
Source: bought it new
