MAC-Gear 35 Degree Down Top Quilt
Terrible customer service!
- Terrible customer service
- No communication
- Did not get what paid for
Paid for four quilts...two 35-degree underquilts and two 35-degree top quilts. Kept asking for tracking info when they shipped as have problems with packages being delivered to wrong address in neighborhood. Never received tracking. I called and emailed several times.
Finally received an "Order Complete" email. A week went by, two weeks, three weeks, a month, and still no quilts or tracking information. Finally five weeks after order was supposedly complete I received two quilts. Four days later received the other two.
Next kicker on top of the lack of communication and poor customer service was I received the incorrect quilts. The 35-degree quilts are supposed to have tube baffles. I received the 40-degree quilts with square baffles. I emailed them, but of course no response, so I want to share my experience so hopefully everyone will steer clear.
I would have been better off making Costco conversion quilts myself.
Source: bought it new
Price Paid: $400 for four quilts