Merrell Women's Continuum Boot

I have the non-insulated Merrell Continuum Boot. I used to take walks in fall and occasionally winter. Yesterday, I took them from my closet, put on my ankle-height Merrell boots and within an hour the shells on both boots cracked extremely.

I have never in my 65 years had any boot do this. I am not hard or rough when walking a level trail.

I called Merrell, and the customer service rep. said "sorry, they are outside the warranty period of 1 year." I stated, "you didn't even ask to see how extremely these failed." Response: "doesn't matter." Piss poor customer service, and shame on Merrell for not at least addressing the issue, even if it was a credit on a replacement pair!

I spent over $100 on Merrell Polartec Continuum boots about 5 years ago. They were kept in a temperature-controlled home, in a closet, and only worn once or twice per year. I am having the exact same problem as a few other folks here. The toe cap has split, right where the toes naturally bend. The material used at that part of the boot is of cheap quality right where the most stress is.

I am VERY disappointed. I called Merrell, only to have them say that their warranty is only good for one year. I was offered a 30% discount on another pair, but I have no faith in their products now. NONE.

Background

This product doesn't last long enough to get your money's worth out of it.