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NorthPole is not affiliated with NorthPole in any way and cannot provide customer service for your NorthPole gear. Please do not contact us for NorthPole product help.

Trailspace does not make, sell, or service any of the products that are reviewed or featured on this website. Contact NorthPole (contact info below) or the retailer of your gear for customer service.

NorthPole, a multinational company based in Hong Kong, is the largest tent manufacturer in the world.

Consumer service lines:

  • (800) 775-1965
  • (800) 449-9015
  • (800) 366-1599 (U.S.)
  • (800) 625-8772 (Canada)

fax: (636) 390-5798



Business Hours:
Monday-Friday, 7 a.m. to 5 p.m. Central Standard Time
(allow 24-48 hours for a response during the summer season)

U.S. address:
NorthPole USA
23 Town and Country Drive
Washington, MO 63090

Customer Service:
NorthPole manufactures tents for a variety of brands. However, not every tent sold under the brands below is made by NorthPole. If a tent is a NorthPole tent, its manual, tag on the inside of the tent, and carry bag will indicate it is a NorthPole product.

Tent brands currently manufactured and supported by NorthPole include:

  • Alpine Design
  • Broadstone (Canada)
  • Cabela’s
  • Embark
  • Field & Stream (Dick’s Sporting Goods)
  • Gander Mountain
  • Glacier’s Edge
  • Guide Series
  • High Sierra
  • Magellan (Academy)
  • NCAA
  • North Crest
  • Northpoint
  • Outdoor Spirit
  • Susan Komen
  • Tailgate Gear
  • Terra Gear (Canada)
  • Wilderness Gear
  • X-Treme

Discontinued brands previously manufactured but no longer supported by NorthPole include:

  • Alpine Ridge
  • Backyard Discovery
  • Cascade Mountain Works
  • Cascade Sport
  • Cascade Trail
  • Columbia
  • Craftsman
  • Emerald Bay
  • Equipt
  • Great Adventure
  • Great Basin By Quest
  • Greatland
  • Guide Gear
  • Hillary
  • Lake N’ Trail
  • Ltd Commodities
  • Menards
  • Mountain Tek
  • NEO - Northeast Outfitters
  • NFL
  • NorthPole
  • Northwest Territory
  • Outdoor Spirit
  • Ozark Trail (Walmart)
  • Quest
  • Restore & Restyle Kids
  • Sportsman's Warehouse
  • Stats Pro
  • Timber Creek
  • Timber Top
  • Trail's End
  • Trekker
  • White Stag

Please note: In many cases, NorthPole is not the only manufacturer that produced and/or still produces gear under these names. NorthPole can only provide customer service for tents that are NorthPole products (look on your tent's manual, tag on the inside of the tent, and/or carry bag for information).

Top Reviewed NorthPole Products


NorthPole Limited
Cheung Sha Wan
Hong Kong

NorthPole USA
23 Town and Country Drive
Washington, MO 63090

(800) 366-1599
fax: (636) 390-5798