Latest Reviews

Glacier's Edge, Hiker

rated 5 of 5 stars Best tent for the price. Better than some more expensive models. I love this tent. I received it from my brother-in-law as a gift. I took it on a 5-day rafting trip down the Yampa and Green Rivers and it rained every night; however, I stayed warm and dry inside. Setup is a snap and can be accomplished without having to use all the stakes if you're in a hurry. The back pole did break on me and rip some of its sleeve but the repair was easy, and that was after many uses. Back pole can also be very… Full review

Two Room Family Dome, 14ft x 12ft

rated 0.5 of 5 stars Company is out of business. Plastic joints very fragile. Attempted to purchase replacement. No contacts available. Found that the company is in receivership. See the article at biz journals dot com (format that into a correct web address). Article dated 24-Aug-2012 titled "NorthPole Tent Company Ordered Into Receivership." Full review

Ozark Trail

rated 2 of 5 stars Wind storm ripped cover apart. I want to replace tent. Full review

Vista Villa

rated 1 of 5 stars Not very waterproof, strained seam, zippers aren't too durable, directions on assembly not too clear. Will return to store. Full review

Two Room Family Dome, 14ft x 12ft

rated 2 of 5 stars First time we put it up, noticed a seam on the main body of the tent that looked strained (will soon rip I'm sure). Instructions could have been more helpful, they were not too clear. Came a big rain storm, had the rainfly on, water still came through all the seam intersections on the rainfly. Will return to CostCo, when it dries out. Full review

See all 24 NorthPole reviews »
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Backstory is not affiliated with NorthPole in any way and cannot provide customer service for your NorthPole gear. Please do not contact us for NorthPole product help.

Trailspace does not make, sell, or service any of the products that are reviewed or featured on this website. Contact NorthPole (contact info below) or the retailer of your gear for customer service.

NorthPole, a multinational company based in Hong Kong, is the largest tent manufacturer in the world.

Consumer service lines:

  • (800) 775-1965
  • (800) 449-9015
  • (800) 366-1599 (U.S.)
  • (800) 625-8772 (Canada)

fax: (636) 390-5798



Business Hours:
Monday-Friday, 7 a.m. to 5 p.m. Central Standard Time
(allow 24-48 hours for a response during the summer season)

U.S. address:
NorthPole USA
23 Town and Country Drive
Washington, MO 63090

Customer Service:
NorthPole manufactures tents for a variety of brands. However, not every tent sold under the brands below is made by NorthPole. If a tent is a NorthPole tent, its manual, tag on the inside of the tent, and carry bag will indicate it is a NorthPole product.

Tent brands currently manufactured and supported by NorthPole include:

  • Alpine Design
  • Broadstone (Canada)
  • Cabela’s
  • Embark
  • Field & Stream (Dick’s Sporting Goods)
  • Gander Mountain
  • Glacier’s Edge
  • Guide Series
  • High Sierra
  • Magellan (Academy)
  • NCAA
  • North Crest
  • Northpoint
  • Outdoor Spirit
  • Susan Komen
  • Tailgate Gear
  • Terra Gear (Canada)
  • Wilderness Gear
  • X-Treme

Discontinued brands previously manufactured but no longer supported by NorthPole include:

  • Alpine Ridge
  • Backyard Discovery
  • Cascade Mountain Works
  • Cascade Sport
  • Cascade Trail
  • Columbia
  • Craftsman
  • Emerald Bay
  • Equipt
  • Great Adventure
  • Great Basin By Quest
  • Greatland
  • Guide Gear
  • Hillary
  • Lake N’ Trail
  • Ltd Commodities
  • Menards
  • Mountain Tek
  • NEO - Northeast Outfitters
  • NFL
  • NorthPole
  • Northwest Territory
  • Outdoor Spirit
  • Ozark Trail (Walmart)
  • Quest
  • Restore & Restyle Kids
  • Sportsman's Warehouse
  • Stats Pro
  • Timber Creek
  • Timber Top
  • Trail's End
  • Trekker
  • White Stag

Please note: In many cases, NorthPole is not the only manufacturer that produced and/or still produces gear under these names. NorthPole can only provide customer service for tents that are NorthPole products (look on your tent's manual, tag on the inside of the tent, and/or carry bag for information).


NorthPole Limited
Cheung Sha Wan
Hong Kong

NorthPole USA
23 Town and Country Drive
Washington, MO 63090

toll-free: (800) 366-1599
fax: (636) 390-5798