Outdoor Vitals Dominion 2P

DO NOT BUY FROM OUTDOOR VITALS! This is a very hard and disappointing review to leave but you shouldn’t buy these products, they’ll fail.

Most importantly you shouldn’t buy these products because Outdoor Vitals will not honor its “lifetime” warranty. It’s a hook to make you believe this is a reputable product and company. It is not. Read the other reviews. This is their standard business practice.

Like most folks here, I’m an avid camper and hiker. The quality of products I use matters as much as the quality of the company. I have a 2 person OV tent that I’ve used in rotation with several other lightweight tents for a couple of years. It hasn’t been used 10 total times yet. Last week, the tent failed in 12 mph winds and collapsed. The cross bars snapped in half and thrust through the tent, destroying it while I was in it, on day 2.

I wrote to OV and sent a full description of the failure and photos. Their response was shocking to me. They will not recognize the lifetime warranty. They’ve decided it doesn’t apply. Even though they have a lifetime warranty. Moreover, in order for them to review whether they’ll even replace the parts AT COST, they demand that the entire tent be sent back to them for their review. I was literally still on the trip, with an entire failed tent, and a company that sold me a bad product, with a warranty they refuse to recognize, and customer service that is befitting this failed product.

This was their final response: “[U]nder the circumstances my best recommendation would be to find a local sporting goods store for an immediate shelter solution.”

It’s hard when a company you’ve loved proves to be a company worthy of disdain. Outdoor Vitals is that company. A weak product, a lie of a warranty, and customer service befitting a student loan lender.

Buy elsewhere, you’ll be grateful you did.p

Background

Owned for 4 years. Used 10-15 times

The single best piece of gear I own.

I have owned this tent for 3.5 years. It is very comfortable for two people. To this day after heavy use it is still waterproof and in great shape. The only issue is that my wife zipped the door up and tore it. Two years ago. A small patch, and it has been good as new.

I have used this tent in heavy rain, snow, hail, high winds, and hot nights. I still wake up dry, and with a smile on my face to this day. The coldest night I spent in this tent was 13 degrees. With the wife and I sleeping in it waking up to outside temps of 18 degrees it maintained 66 degrees inside the tent. But most importantly we stay very dry—no leaks, no condensation.

I love this tent. It is my single favorite piece of gear. 

Background

This is my first expensive tent after owning many cheap ones