Sierra Designs Men's Hurricane Jacket

The base of zipper split horizontally, clearly a manufacturer defect. No support from the manager/owner.

The base of zipper split horizontally, clearly a manufacturer defect.

I brought the jacket into Pacific Trekking and discussed with the manager/owner what could be done and he told me that I could send it to Sierra Designs at my cost. ???? Is that the customer service and backing the products you sell? You get better customer service/returns for defects when buying online, which is where my business will go.