The North Face Women's Chilkat II Pull-On

Ditto-Ditto-Ditto to everyone else's review that these failed catastrophically for no reason. What is our recourse for such a terrible product?

I have the pull-on Chilkat style, now discontinued I think. I bought three different pairs of North Face boots in various styles all in one shopping splurge a few years ago to cover all my hiking and snow walking needs. And a NF full length down winter coat too! I'm talking over $600 of NF gear.  

Just yesterday, catastrophic failure of the rubber on my Chilkats. Stored in their box in a carpeted bedroom closet. Last year they were fine; first time putting them on this winter and they failed before I left the house. Wore them only a handful of times only when the snow was deep enough, because I have my other two pairs of NF lace-up hiking/snow/waterproof boots to choose from.

Always, always, always have kept all my boots inside, usually in original shoe box. Tread and suede and "fur" look brand new.  Lifetime guarantee? Right, except when you need it. I want my money back.

Background

Absolutely worse pair of my three pairs of NF boots.

Not even a year old and the sole completely cracked along the side and the toe. Very frustrating

Warm boot, made well, except for the sole doesn't last.