The North Face Men's Chilkat V 400 Waterproof Boots

I had no problem paying a premium for what I thought would be a premium pair of North Face Chilkat winter boots. I am extremely disappointed in the quality of my boots and beyond frustrated with North Face’s warranty process and customer service. I took very good care of my winter boots and possibly wore them 10 times. In fact the soles look brand new!

However when I wore them for the first time this winter the plastic toe separated from the leather and large vertical and horizontal cracks developed on both sides of both boots. I read the North Face warranty process and filled out the online warranty form. I put my winter boots, the North Face warranty form, and a check for $50 per the warranty instructions in a box. I paid for the shipping and expected to hear from someone at North Face once my boots were received.

A couple weeks went by and when no one had the professional courtesy to contact me I took the initiative to contact North Face! I received a generic email response and never even heard from anyone in the warranty department. My boots were shipped back to me in the same exact shape they were in when I PAID to ship them to North Face. No one ever followed up with me from North Face. No one offered as much as a discount on a replacement pair of boots and North Face definitely did not stand by their quality guarantee!!

I have told friends, employees, family members, and even strangers about my experience. I’m no footwear expert but I do have a bachelor’s of science. I am going to say North Face purchased and manufactured these boots using defective rubber materials. I’m sure North Face charged their supplier back for all of the warranty claims but never did anything to compensate their customers. I will not buy a product from North Face and I strongly encourage anyone looking for a premium pair of winter boots to consider Sorel! North Face definitely lost my business.

I have one last thing to add to this review. Take your time when considering purchasing a premium product. Consider your options wisely and definitely don’t buy substandard apparel from a substandard company like North Face!

I will keep my boots and put them in my office to show off to anyone and everyone. I’m going to give North Face my personal lifetime guarantee and tell everyone for my lifetime not to buy North Face product!! 

Background

My experience with North Face is less than poor. I am very happy with my Sorel winter boots!! 😋