Reviews

Both snowshoes' decking failed within five weeks.

Rating: rated 2 of 5 stars
Source: bought it new
Price Paid: $290

Summary

Both snowshoes' decking failed within five weeks. For a “top end” model they sure do leave quality to be desired. Company failed within two emails of asking for help. Poor product, worse customer service.

Pros

  • Bindings

Cons

  • Quality of product
  • Customer service

I sourced out a Canadian company to support business in my country. First mistake. I should have gone to a reputable company with fantastic service. MSR, Tubbs, Atlas, etc.

Purchased Faber's “Top end” snowshoe as I will be using it in Alberta, Canada. Purchased in January 2019 I used the snowshoes four times. Each time about an hour long. Nothing extreme, mostly ATV trails that were snowed in. Last week, Feb 18, 2019, I noticed a hole in the decking after my hike. Really bummed out I took pictures and sent an email to Faber asking what my options are. As I was taking pictures I noticed a hole in the second shoe deck as well! At this point I knew it was the quailty of the snowshoe.

I weigh 248 lbs at 6' 3" no pack. Add another 5lbs for boots and clothing—253. The snowshoes were rated for 300 lbs. There should be no way I should have punctured two decks. Not a chance. Not with a little stroll down a trail. 

Anyway, I gave Faber the oppurtunity to maintain my loyalty and stand by their product. They said:

“Damage caused by an accident is not covered under warranty. This is not material flaw” 

Hard one to hear from a company's ”Top end” product. I run a business myself. I don't sell a product. I provide a service. And when a customer is not pleased I personally go out of my way to treat that customer like gold. I would estimate that 80% or more of the call backs are not a result of what my guys have done but just a particular customer. However, I ask what I can do to make it better, money back? Adjust this or that? And they always come out smiling and I have had great word of mouth advertising come from their experience. They choose me with their hard earned dollars. My business will take care of them. 

That is all I have to say on Faber's Mountain Master. Go with a reputable company—MSR, Tubbs, Atlas. They will treat you right. Stay away from Faber.

Experience

Poor. Not returning as customer

Alicia MacLeay TRAILSPACE STAFF

That sounds like a frustrating experience, Jon. Thanks for sharing it wit us. If you have pictures showing how the snowshoes failed, those would be helpful to see in your review too. Thanks!


25 days ago

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