Both snowshoes' decking failed within five weeks.
Source: bought it new
Price Paid: $290
Both snowshoes' decking failed within five weeks. For a “top end” model they sure do leave quality to be desired. Company failed within two emails of asking for help. Poor product, worse customer service.
- Quality of product
- Customer service
Purchased Faber's “Top end” snowshoe as I will be using it in Alberta, Canada. Purchased in January 2019 I used the snowshoes four times. Each time about an hour long. Nothing extreme, mostly ATV trails that were snowed in. Last week, Feb 18, 2019, I noticed a hole in the decking after my hike. Really bummed out I took pictures and sent an email to Faber asking what my options are. As I was taking pictures I noticed a hole in the second shoe deck as well! At this point I knew it was the quailty of the snowshoe.
I weigh 248 lbs at 6' 3" no pack. Add another 5lbs for boots and clothing—253. The snowshoes were rated for 300 lbs. There should be no way I should have punctured two decks. Not a chance. Not with a little stroll down a trail.
Anyway, I gave Faber the oppurtunity to maintain my loyalty and stand by their product. They said:
“Damage caused by an accident is not covered under warranty. This is not material flaw”
Hard one to hear from a company's ”Top end” product. I run a business myself. I don't sell a product. I provide a service. And when a customer is not pleased I personally go out of my way to treat that customer like gold. I would estimate that 80% or more of the call backs are not a result of what my guys have done but just a particular customer. However, I ask what I can do to make it better, money back? Adjust this or that? And they always come out smiling and I have had great word of mouth advertising come from their experience. They choose me with their hard earned dollars. My business will take care of them.
That is all I have to say on Faber's Mountain Master. Go with a reputable company—MSR, Tubbs, Atlas. They will treat you right. Stay away from Faber.
Poor. Not returning as customer