Trailspace.com is not affiliated with Northwest Territory in any way and cannot provide customer service for your Northwest Territory gear.
Trailspace does not make, sell, or service any of the products that are reviewed or featured on this web site. Contact the manufacturer or retailer of your gear for customer service.
Look on your tent’s manual, tag on the inside of the tent, and/or carry bag for its product information. Then contact the specific manufacturer of your tent.